We diagnose residential refrigerators, freezers, wine-storage appliances and ice-making equipment, including built-in installations where the appliance and surrounding cabinetry need to be considered together.

Choose the refrigeration problem you actually have

A refrigerator that is warm while its freezer still works, a wine zone that drifts and a standalone ice machine that leaks are different service requests. Use the appliance links above to describe the relevant product, then tell us about any related symptoms in neighboring compartments.

Some kitchens have separate refrigerator and freezer columns behind matching panels; others have a combination appliance. The complete model number helps establish what is installed. A front photo is useful for access planning, but familiar styling or an estimated width is not enough to identify every component.

Built-in service begins before the appliance moves

Let us know about custom panels, adjacent columns, limited clearance and any recent cabinet work. A door that contacts furniture before sealing can create a cooling complaint. The technician needs to understand that relationship before treating a visible symptom as an internal part failure.

Keep heavy refrigeration installed for the appointment. Clear the floor in front and the nearest practical working surface. Do not pull a unit forward, open refrigerant lines or remove an iced interior panel in preparation for service.

Useful observations make diagnosis more focused

Record the exact display message, which compartment changed and when it began. Distinguish the selected setting from any independent temperature measurement. If an intermittent noise is the main issue, a short recording taken without disassembly may help preserve it.

Protect perishables with dependable alternative storage when cooling is unreliable. For a leak, identify where water first appeared and keep moisture away from electrical connections. Do not repeatedly reset controls or thaw away evidence simply to make the appliance look normal before the visit.

A local appointment with a clear decision point

The standard diagnostic visit is $150. We assess the operating behavior and explain the proposed work before providing repair pricing. A particular part or first-visit completion cannot be promised until the model and findings are known.

Regular appointments are Monday–Saturday, 9 AM–6 PM. Same-day appointments depend on technician availability. Call 857-376-4770 to confirm your address within the approximately 5–7 mile Auburndale service area and discuss the next available visit.

Questions before your visit

Product reference: use the complete model number to find the correct owner guide. Manufacturer information does not imply affiliation with this service.

Sub-Zero official product and owner information ↗